Find all the details you need for an excellent stay in Santiago de Los Caballeros.
Essentials
Dial 0 for the following:
– Guest Services
– Reception
– Cleaning
– Luggage Assistance
Emergencies
Dial 911
Guest Services
Available 24/7. Dial 0
Check-Out
12:00 p.m.
Lost and Found
Articles saved for one month. Contact reception for assistance
Laundry and dry cleaning
Contact Guest Services.
Cleaning
To request additional cleaning, extra towels or amenities, contact Guest Services or visit the front desk.
Please dial 0 for any Cleaning related requests.
Food and Drinks
International menu with traditional local flavors, selected wine list and craft cocktails.
– Breakfast: 6:00 am to 11:00 am
– Lunch and dinner: 12:00 pm to 11:00 pm
Arturo Fuente Cigar Lounge
A place to enjoy pleasant conversations among friends while savoring local artisanal cigars, cocktails or mocktails, and small portions of food. Located on the same floor as the lobby, next to the restaurant.
– Open: 11:00 am to 12:00 am
Pool Bar
Relax poolside while enjoying tropical cocktails and tasty snacks.
– Open: 10:00 am to 7:00 pm
Room Service
Enjoy a delicious breakfast, lunch, dinner or drink in the comfort of your room.
Dial extension 2708 or 0
Gym
Located on the fourth floor, with views of the beautiful mountains of Santiago.
Equipped with a variety of cardio and weight equipment, as well as water and towels available at all times.
Open 24 hours a day, 7 days a week.
Parking lot
Unlimited entry and exit access for $20 USD per night + tax.
Event Rooms
Spaces for social or corporate events:
– Main room (445 m², divisible into three small rooms).
– Meeting room for 45 people.
– Library for small meetings.
All equipped with state-of-the-art audiovisual technology.
For more information, contact Guest Services.
Hilton Honors
Enjoy benefits like digital check-in, free Wi-Fi, and special rates when you join Hilton Honors.
Join today for free
YOUR SAFETY
The privacy and security of our guests are our priority. Our team is available 24/7 for assistance.
The hotel reserves the right to visually inspect rooms every 24 hours to ensure your well-being.
INFORMATION FOR GUESTS WITH DISABILITIES
– Accessible rooms: With adapted showers, handrails and more.
– Accessible facilities: Designed to be usable by people with reduced mobility.
– Service animals: Welcome in all areas of the hotel.
– Assistance for guests with low vision: Contact the front desk for guidance or reading printed materials.
– Emergency procedures: Contact reception for information.
SECURITY SERVICES
– Fire emergency system
– Smoke detectors for people with hearing disabilities
– Safety deposit boxes available at reception
EMERGENCY PROCEDURES
Locate the emergency exits on your floor upon arrival. Check the map behind your room door.
SAFETY TIPS
– Lock all locks when in your room.
– Check the identification of any visitor before opening the door.
– Use the safes for valuables.
– Report suspicious activities to a team member.
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